How can I cancel an item after placing my order?

We have made it very simple for you to cancel an item after you have placed your order. You can do so until your order status changes to DISPATCHED.

Here is a step-by-step instruction of how to cancel an item from an existing order:

1. Log on to Auravita with your user name and password.

2. Click on NEW ORDER in the upper half of the screen:
   
   
    

3. Click on the checkbox for the item or items you want to cancel and then click on the button CANCEL SELECTED ITEMS:
   
   
    

4. A new window will pop up to ask you to confirm the cancellation of the item/items. Click OK if you want to confirm:
   
   
    

5. A confirmation will be displayed that your cancellation request has been received:
   
   
    

Related topics

• Refund for cancelled order
• Return of unwanted goods
• How do I check my order status?