Terms & Conditions

Auravita's Website Terms and Conditions ("T&Cs")

1.	Introduction
2.	Purchase of products or services
3.	Instability of the Internet
4.	Information on this website
5.	Links to other sites
6.	Registration
7.	Intellectual property rights
8.	Data Protection
9.	Disclaimers
10.	General
11.	Law and jurisdiction

Auravita's Trading Terms and Conditions ("T&Cs")

1.	Introduction
2.	Payment and price
3.	Your order
4.	Acceptance
5.	Unavailability
6.	Delivery
7.	Ownership
8.	Right to cancel
9.	General
10.	Orders from outside the UK

1.	Introduction
2.	What Personal Data do we collect?
3.	How do we use your Personal Data?
4.	How do we protect Personal Data?
5.	To whom do we disclose Personal data?
6.	How can you access and rectify Personal Data?

Disclaimer and Health Warning

Auravita's Website Terms and Conditions ("T&Cs")

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1. Introduction
1.1 We are Auravita Limited, an English registered company (number 3494027, VAT number GB714261854). Our trading address is at 140 Cricklewood Lane, London NW2 2DT and our registered office is at 10 Berkeley Street, London W1J 8DP. Our other contact details are specified in the “about us” section on our website.
1.2 We reserve the right to modify these terms and conditions without notice and so you should view them each time you visit our website.
1.3 Your use of this website signifies your agreement to these terms and conditions. They constitute a contract between you and us governing your use of this website. If you are a consumer your statutory rights are not affected by this agreement.

2. Purchase of products or services
2.1 Any purchases on this site are subject to the applicable trading terms and conditions.

3. Instability of the internet
3.1 The Internet is an inherently unstable medium. We do not guarantee uninterrupted or error-free service and accept no responsibility in respect of such interruptions or errors.
3.2 We do not guarantee that this site will operate either fully or in part on any specific computer equipment or in any specific software or that it is free from viruses or anything else which may have a harmful effect on any technology.

4. Information on this website
4.1 We use reasonable efforts to include accurate and up to date information on this site but make no warranties or representations of any kind as to the accuracy of such information. The information must not be relied upon. It does not constitute medical or other advice. We assume neither liability nor responsibility for any information on this site. Such information is used or relied upon at your own risk.

5. Links to other sites
5.1 On this website you may be offered links to other sites which we hope will be of interest. However, we have no control over such sites and do not endorse them. You agree that we are not responsible for the availability or content of, or goods or services available on, those websites.

6. Registration
6.1 The user name and password selected by you on registration are personal to you and are not transferable. You are responsible for keeping them secure and for any use of the website by anyone using your user name and password.
6.2 You must protect against unauthorized access to your computer. Ensure that you sign off when you finish using a shared computer.
6.3 Any breach of security concerning your user name and password should be notified to us immediately.

7. Intellectual property rights
7.1 The content of our website including without limitation all information, software, data, text, photographs, graphics, sound and video are protected by copyright, trade marks, service marks, patents or other proprietary rights.
7.2 Except insofar as expressly permitted in these terms and conditions, the content of this website may not be retrieved, displayed, modified, copied, printed, sold, downloaded, sold, hired, reverse engineered or transmitted in any way without our prior written consent.
7.3 You may retrieve and display the content on this website for your personal use only it is it directly connected to the order made on the system only.
7.4 You may not link to this website or include this website in part or in whole within another external website without prior written permission.

8. Data protection
8.1 Personal information collected from you is subject to our privacy policy.
8.2 You must protect against unauthorized access to your computer. Ensure that you sign off when you finish using a shared computer.
8.3 Any breach of security concerning your user name and password should be notified to us immediately.

9. Disclaimers
9.1 This section (and any other clause excluding or restricting our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies as well as to us. Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may not legally be restricted.
9.2 We exclude all liability of any kind including breach of contract, tort (including negligence) or otherwise with respect to this website including without limitation its use or any information on it or transmitted in connection with it or any breach of security or any inability to access the website.
9.3 Without prejudice to the previous paragraph, in no event (including our own negligence) will we be liable for any:
9.3.2 loss of goodwill or reputation;
9.3.3 special, indirect or consequential losses; or
9.3.4 damage to or loss of data (even if we have been advised of the possibility of such losses) with respect to this website.
9.4 This website is provided "as is". To the extent allowed by law, we exclude all conditions, terms, representations and warranties, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement including, without limit, the implied warranties of satisfactory quality and fitness for a particular purpose.

10. General
10.1 These terms and conditions constitute the entire agreement between you and us in connection with the use of this website. Any failure by us to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision. If any part of this agreement is deemed ineffective for any reason, the remainder shall continue in full force. A person who is not a party to this agreement shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement save in relation to paragraph 9.1.

11. Law and jurisdiction
11.1 This contract shall be governed by English law and any disputes will be decided only by the English courts.

Auravita's Trading Terms and Conditions ("T&Cs")

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1. Introduction
1.1 IF YOU ARE A CONSUMER YOU HAVE THE RIGHT TO CANCEL THIS CONTRACT WITHIN 7 WORKING DAYS OF DELIVERY. FOR FURTHER INFORMATION SEE CLAUSE 8.1 BELOW.
1.2 We are Auravita Limited, an English registered company (number 3494027, VAT number GB714261854). Our trading address is at 140 Cricklewood Lane, London NW2 2DT and our registered office is at 10 Berkeley Street, London W1J 8DP. Our other contact details are specified in the "about us" section on our website.
1.3 Nothing in these T&Cs affects your statutory rights as a consumer.
1.4 We may change these T&C’s at any time. Please check them carefully whenever you make a purchase.

2. Payment and price
2.1 Payment is in advance by credit card on our website. We will only process payments if we obtain authorisation and upon delivery of the goods to you.
2.2 The price for the goods you order is stated clearly on our site. VAT is included unless we say otherwise. We may change the price of goods at any time before you send us your order.
2.3 If we have mis-priced any item by mistake, we are not obliged to supply at that price provided we notify you before we despatch it. Delivery is charged extra at the rate specified when you place your order.

3. Your order
3.1 Your order is an offer to buy from us. Please check your order carefully to ensure it is correct. Please supply us with any necessary information relating to the goods you order within a sufficient time to enable us to perform this contract.

4. Acceptance
4.1 There will be no binding contract of any kind between you and us unless and until we actually despatch the goods to you. Until then we may decline to supply the goods to you without giving any reason. Nothing else that we do or say will amount to acceptance of your offer.

5. Unavailability
5.1 If any goods are unavailable, we will notify you of the unavailability as soon as possible. We do not charge the card until the goods are dispatched so if the goods are unavailable then we will not have charged the card.

6. Delivery
6.1 We will arrange for delivery to the address which you specify when ordering subject to section 10 below.
6.2 We will do our best to arrange delivery within the time specified on our website or (if none) 30 days of the date of your order but we cannot guarantee delivery by these times. Our liability of any kind for late delivery or failure to deliver is limited to the price payable for the goods.
6.3 An extra delivery charge may become payable if you are not present to accept delivery
6.4 Risk of damage or loss to the goods passes to you on delivery or, if you wrongfully refuse delivery, when delivery is attempted.

7. Ownership
7.1 Property (ie ownership) of the goods shall not pass to you before we have received cleared payment for the goods.

8. Right to cancel
8.1 If you are a consumer, you have the right within 7 working days of delivery of goods to cancel the contract by letter (by hand or post), fax or email.
If you cancel, you must return the goods together with the invoice to the above address at your expense. Please return the item to us within 7 days of cancellation in order to receive a full refund. If you notify us of your intention to cancel the contract but do not return the goods to us within 7 days, your cancellation is void.
Goods must be returned in pristine condition in its original packaging, and all sealed accessories, instructions, and manuals also in pristine condition, complete with any free gifts or accessories provided.
8.2 Returns should be made within 7 working days from the date of receipt, and all goods must be in its original, pristine condition including manufacturer’s packaging. We will consider the condition of the goods being returned when making a refund.*
In all cases of cancellation or return, the product must be complete and in pristine condition. If you open the box to check the product, you must do so without damaging or marking the product or its factory packaging. Please do not use or install the goods unless you are completely satisfied and decide to keep your purchase. It is important that goods are returned in pristine condition in its original packaging, and all sealed accessories, instructions, and manuals also in pristine condition, complete with any free gifts or accessories provided.
We will examine all returns/cancellation thoroughly, and reserve the right to refuse a refund or deduct up to 30% of the original selling price, if the product has not been returned in its pristine condition fit for resale.
Please pack goods safely and return them to:
Returns Department
Auravita.com
140 Cricklewood Lane
London NW2 2DT
United Kingdom
We will refund the price of the item to the purchaser following the original method of payment once it is received by us and has passed inspection. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.
This does not cover faults caused by accident, neglect or misuse.
*This does not affect your legal rights, including your right to claim a refund, replacement or repair where the goods are faulty or not as described.
Products we are unable to refund
We are unable to offer a refund or exchange on personalised, made-to order (such as engraving), special order or perishable goods unless they are faulty or not as described.
For reasons of hygiene and safety, we cannot refund or exchange the following products unless they are faulty or not as described: all bedding, personal grooming products, jewellery, toilet seats and accessories, some mobility aids and accessories and personal hygiene products. This does not affect your statutory rights.
For your own protection, we strongly advise you use recorded delivery, registered post or other secure method of delivery that requires signature upon delivery and retain the receipt until you have received credit for your return.
We regret that we cannot be held responsible for non-delivery of returned goods. Proof of postage is not sufficient to claim for a refund unless we actually receive the goods safely.

9. General
9.1 These T&Cs shall be governed by English law and any disputes will be decided only by the English courts.
9.2 If any part of these T&Cs is deemed ineffective for any reason, the remainder shall continue shall in full force.
9.3 A person who is not a party to this agreement shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
9.4 Neither party is liable for failure to perform or delay in performing any obligation (excluding payment) under this agreement if the failure or delay is caused by any circumstances beyond its reasonable control.

10. Orders from outside the UK
10.1 If you are outside the UK, you are responsible for import duties and other taxes which may apply once the package reaches your country. Please contact your local customs office for further information.
10.2 You are responsible for complying with all laws and regulations of the country in which you are receiving the goods.
10.3 Sales through this website are made on the strict understanding that such sale or use of goods is lawful in your country and does not breach contracts which restrict distribution in your country (and you must take reasonable steps to check). If such sale or use is unlawful or impermissible, any contract of sale will be void from the start. If you become aware of this, please notify us immediately and return the goods to us.

Auravita's Privacy Policy

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1. Introduction
1.1 This is the privacy policy of Auravita Limited, trading at 140 Cricklewood Lane, London NW2 2DT. Its purpose is to tell you how we process your “Personal Data” (ie data about any identified or identifiable living person). In particular:
a) what Personal Data we collect;
b) how we use it;
c) how we protect it;
d) to whom we disclose it;
e) how you can access and rectify it.
1.2 If you have any queries concerning this policy, please contact us by using the details on the “about us” page on our website.
1.3 We may change this policy at any time. Please check it carefully whenever you visit this site.

2. What Personal Data do we collect?
2.1When you register with us or place an order, we collect and store basic information such as your name, contact and order details, username and password, and payment information including credit card number. You may provide us with additional information on the site (eg if you store a list of favourites or complete a questionnaire or contest entry form) or if you communicate with us by phone / email or otherwise.
2.2 We may receive and store certain information automatically when you interact with us. Examples include the internet protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password, computer and connection information such as browser type and version, your operating system and platform, purchase history, which we may aggregate with similar information from other customers, the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), cookie number, goods or services you viewed or searched for, parts of our site you visited and any phone number used to contact us.
2.3 Like many websites we use cookies. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. A session cookie enables us to identify you (only) throughout a session on our site, so that you can use features such as the basket and are able to place orders. A session cookie is essential to our service. We may also use a cookie so that our web server will recognize your browser when you visit our site again. This will enable us to provide features such as personalized greetings and storage of items in your shopping basket between visits. The Help menu bar of most browsers tells you how to modify your browser to accept or reject all cookies or be notified when a cookie is set. However, cookies allow you to take full advantage of the most useful features of our site and we recommend that you leave them turned on. In any case you cannot use our service if you reject session cookies.
2.4 We may obtain information about you from other sources including credit and/or credit card information from credit bureaus.

3. How do we use your Personal Data?
3.1 We use your Personal Data to process your order.
3.2 We may use IP addresses for customer profiling purposes.
3.3 We may use your Personal Data to provide a more personalized and user-friendly visit to our website, to streamline future orders, to help us track user traffic patterns, to communicate with you about orders, goods, services and promotional offers, to update our records and maintain your account with us, to display content such as favourites, to recommend goods and services that might be of interest to you and to enable targeted promotions when you visit our site. We may also use this information to improve our store and platform, prevent or detect fraud or abuses of our site and to enable third parties to carry out technical, logistical or other functions on our behalf.
3.4 We may access, copy, preserve, or delete any Personal Data where we are required to so by any applicable laws, statutes, regulations, standards or codes of conduct or competent authority or to protect our rights or those of our partners or customers.

4. How do we protect Personal Data?
4.1 Security is a high priority for us. We take appropriate precautions to protect Personal Data from loss, misuse, unauthorised access or disclosure, alteration or destruction.
4.2 We use industry-standard Secure Sockets Layer (SSL) technology (128 bit strength) to encrypt Personal Data you provide to us.
4.3 Your Personal Data is stored on secure dedicated database servers that are separate from our web site servers and that are not connected to the internet. We also maintain physical and procedural safeguards in connection with the collection, storage and disclosure of Personal Data.
4.4 We reveal only the last five digits of your credit card number when confirming an order. We transmit the entire credit card number to the appropriate credit card company during order processing.

5. To whom do we disclose personal data?
5.1 We disclose Personal Data to third parties for the purpose of processing your order and for no other purpose. These include third parties for credit card processing or delivery companies.
5.2 We may disclose your Personal Data to our business partners to facilitate the offering of their goods or services to you when you visit our site. We will not otherwise sell or provide your Personal Data to third parties for marketing purposes – unless you consent.
5.3 We may disclose Personal Data so far as reasonably necessary:
a) in the circumstances specified in clause 3.4 above; or
b) in the context of a sale or merger of all or part of our business.
5.4 Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this privacy policy.

6. How can you access and rectify Personal Data?
6.1 You can access and rectify certain of your Personal Data (including contact and payment details) by logging into your account or by contacting us using the details provided on our website.
6.2 For information about your rights under UK data protection laws, see the website of the UK Data Protection Commissioner.

Disclaimer and Health Warning

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Auravita Limited uses reasonable efforts to include accurate and up to date information on this site but makes no warranties or representations of any kind as to the accuracy of such information. The information must not be relied upon. It does not constitute medical or other advice. Vitamins should be taken in conjunction with, and not as a substitute for, a healthy and balanced diet. Before undertaking any strenuous exercise or course of vitamins you should seek medical advice from your physician. Auravita Limited assumes neither liability nor responsibility for any information on this site. Such information is used or relied upon at your own risk. Use of this site is subject to our website terms and conditions.

Order By Phone:08700 84 11 14Monday to Friday 9.00am - 7.00pm

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